VIP stands for a Very lmportant Promise to you, our customer. We will repair or replace your Vortex product in the event it becomes damaged or defective-at no charge to you. lf we cannot repair your product, we will replace it with a product in perfect working order of equal or better physical condition.
The Vortex Worldwide Lifetime VIP Warranty only covers the distributor or dealer in the country where you purchased the product.
Distributors and dealers in countries other than where you made your purchase may apply service charges due to different rules and regulations in that country. We recommend you make your purchase from your local distributor or dealer to ensure you get the best service should there ever be a need.
NB: Products that are not imported into your country through the Vortex Authorised Distributor, including items brought into a country without having paid the necessary taxes and duties, are considered “Grey Market Products” and are not covered by this warranty.
The VIP Warranty does not cover loss, theft, deliberate damage, or cosmetic damage that does not hinder the performance of the product.