Shipping & Returns

TRADING TERMS & CONDITIONS

In these Terms & Conditions and any invoice rendered by Extravision Australia Pty., Ltd.

  • "These conditions " means these "Trading Terms & Conditions and any terms or other details contained in an invoice or any other document rendered by Extravision.
  • "Goods" means all goods, equipment or items of any nature sold by Extravision.
  • "Purchaser" means a purchaser of any goods.

DEALER TERMS:

Account Trading Terms

  • Dealers who have had accounts approved will have standard payment terms of strictly 30 days net ie, payments on invoices are due 30 days from the date on the invoice.
  • Extravision reserves the right to suspend any accounts that do not comply with the above terms. An account fee calculated at current bank overdraft monthly rates on overdue balances will be charged on acounts overdue by more that 60 days. Repeated failure to pay invoices when due will result in the account terms being changed to "Pre-payment Only" for the supply of any goods.
  • Extravision reserves the right to charge interest on unpaid invoices at the current annual bank interest rate.
  • These conditions will have priority over any other terms and conditions of the Purchaser and of all other contracts , correspondence or discussions between Extravision and the Purchaser.

Freight Details

  • Orders over $1000 excluding GST will be shipped free to all major locations in Australia. On forwarding locations will be quoted separately or have the choice of their own freight supplier.
  • All claims for wrong, short or transit damaged goods must be made in writing within 7 days of receipt.
  • Freight on returns of wrong or damaged goods must be made by Extravision's freight supplier on Extravision's account. We will not accept returns shipped by non approved freight suppliers.
  • Freight on non approved returns will be the responsibility of the sender.

Returns

  • All claims for wrong, short shipped or transit damaged goods must be made within 7 days of receipt of the goods. The claims must be made in writing stating the Invoice number, date and the claim details.
  • Returns will not be accepted without written notification from the sender first and then written approval by Extravision.
  • Non approved returns or approved returns outside the 7 day receipt period will be charged a 15% restocking fee plus any other out of pocket expenses incurred by Extravision.

EDUCATIONAL INSTITUTIONS, GOVERNMENT DEPARTMENTS and INDUSTRY TERMS:

Account Trading Terms

  • All orders from Educational Institutions and Governments must be made on Official order forms.
  • All orders from Industry must be on Official company order forms and accompanied by account references. Account approval will be notified before the shipment of goods.
  • Standard payment terms on all accounts are strictly 30 days net i.e. payment on invoices are due 30 days from the date on the invoice.
  • Extravision reserves the right to suspend any accounts that do not comply with the above terms. An account fee calculated at current bank overdraft monthly rates on overdue balances will be charged on accounts more than 60 days. Repeated failure to pay invoices when due will result in the account terms being changed to "Pre-Payment Only" for the supply of any goods or services.
  • Extravision reserves the right to charge interest on unpaid invoices at the current annual bank interest rate.
  • These conditions will have priority over any other terms and conditions of the purchaser and of all other contracts, correspondence or discussions between Extravision and the Purchaser.
  • In cases where the order is for "Indent Only" goods that are special non stock items the order will be final and no refunds or returns will be accepted.

Freight Details

  • Freight will be made by Extravision's current Freight supplier and charged at cost to the customer unless the customer has a preferred freight supplier and account in which case Extravision is to be advised all details in writing to be able to forward the goods.
  • Freight on returns of wrong or damaged goods must be made by Extravision's freight supplier on Extravision's account.

Returns

  • Returns will not be accepted without a written request from the customer and a written approval by Extravision. Once the written approval has been received by the customer they are responsible for arranging the return of the goods. See Freight Details above.
  • Non approved returns will attract a 15% restocking fee plus any other out of pocket expenses incurred by Extravision.
  • We will not accept returns shipped by non approved freight suppliers.

GENERAL CONSUMER TERMS

  • Customers PLEASE TAKE NOTE
    The products available for purchase to General Consumers i.e. Retail Purchasers are primarily items which have been previously used for Shop Display, Sales Samples, Slow Moving Returns from Dealers, Damaged in Transit, Discontinued models etc. They may be in AS NEW condition or they may have damaged packing, no packing, wrong packing, scratches or dents, include accessories not of the same brand or even missing minor accessories. Please read our "Scratch & Dent" product descriptions in the Scratch & Dent section of this site. We do also offer NEW ITEMS in some categories which are specialised products or very low demand items for which we have no Dealer support. These items are available Direct from us and include full return options and warranty. See 4 below.
  • PAYMENT
    Payment for goods must be made prior to shipment and processed for approval by our accounts dept. Payment can be made by Electronic Transfer direct into our account, the use of Credit Card facilities provided on this site, Postal payments or Cheque. Appropriate clearance times will apply. RETURNS & REFUNDS ARE NOT GIVEN ON SCRATCH & DENT ITEMS so please make sure you are satisfied with the product descriptions in the Scratch & Dent section.
  • SHIPMENT
    Shipment of goods can be made by Australia Post, our own Freight forwarding suppliers or your own choice freight forwarder. When ordering goods please check freight costs with our Orders Dept. and in the case or your own choice freight forwarder you are responsible for arranging the pick up and delivery details with you forwarder. You must notify us in advance of your forwarders details and the intended time of pick up so that the goods can be ready for shipment.
  • RETURNS on NEW ITEMS
    If you are not happy with your NEW ITEM purchase you must notify us and obtain a RETURNS APPROVAL NUMBER prior to sending the goods. This must be done within 14 days of receipt of the goods and return freight must be paid by the purchaser. A copy of the receipt MUST be included with the item otherwise an exchange or refund will not be processed. The return must be in AS NEW CONDITION in original as new packaging, no loose items in the box, instruction books and cards included and free of any marks or damages. Any item returned which does not comply to these standards will be charged at a 15% restocking fee to cover restoration procedures.
  • WARRANTY
    All NEW ITEM products are covered by a 12 Month Manufacturing Defect Warranty i.e. if the product does not perform to specifications due to a manufacturing defect it will be repaired or replaced free of charge except for freight costs. This does not cover misuse, dropping, lack of or poor maintenance or wrong maintenance procedures. If you are not sure of proper maintenance procedures please feel free to contact our service department for advice.
  • DELIVERY TIMES
    In Stock items will be dispatched within 4 to 5 days from receipt of cleared funds. NEW ITEMS may have to be ordered in due to their LOW VOLUME sales and we suggest you request a delivery time before proceeding with payment. Although the goods may be dispatched the actual transit time will be determined by the forwarder and mode of freight chosen, e.g. normal post, standard road freight or express.

SCRATCH & DENT POLICY

All Scratch and Dent items are discounted due to cosmetic defects; all sales of such items are FINAL. All items have been checked and confirmed to have all parts and pieces in good working order; defects are only cosmetic in nature.

Condition A - Discounted 20%-30% off Recommended Retail Price

These items may be brand-new items that are overstocked or discontinued. Alternatively, they may have minor scratches or other minor cosmetic defects in areas that are not generally visible. In all cases it would be difficult to find any defect without careful scrutiny. There may also be minor damage to the boxes. Condition A items are excellent buying opportunities. You would not be ashamed to give them away as gifts. (Photo is of new item not the actual item offered).

Condition B - Discounted 30% - 40% off Recommended Retail Price.

These items may have visible defects like minor scratches or dents that may have occurred in transit or the internal or external boxes and packaging may be damaged. They may also be products which have been used for photo props or ex store display stock with some color fading due to sun exposure. Condition B items are excellent for personal buys or family use buys. Everything you need is there at a huge discount on New prices. (Photo is of new item not the actual item offered).

Condition C - Discount 40% or more off Recommended Retail Price.

These items may have been damaged in transit or been returned from stores. They are functional and will perform the basic requirements expected, however, they may have cosmetic defects, bad packaging, be missing minor accessories or have added parts or accessories that are not exactly the same as the originals. Condition C items are great purchases when you are not exactly sure what you want and you want to experiment and try out a new hobby. (Photo is of new item not the actual item offered).

The condition rating is listed in the description of each item in parenthesis as (A), (B), or (C).